Changemaking

This book combines and updates content from the first edition of the author’s Changemaking as well as the companion volume, The Changemaking Checklists. It presents a framework for the successful management of change, supported by more than 50 tools and resources (checklists, talking points, pitfalls, tactics, FAQs) to guide planning and action. These can be used to educate about priorities; to learn about avoidable pitfalls; to create plans; and to assist in implementation. Brief case histories illustrate the role of the core factors in managing change. Reflecting the rapid expansion of work-from-home and hybrid working patterns, the book also addresses the growing impact of technology in collaboration and communication platforms, AI-enabled tools, and the way meetings are conducted. The focus throughout is on tactics and execution, with resources to be adapted to a variety of situations. A central theme is that successful change is supported and enabled by the stakeholders. These are individuals and groups – including employees, managers, and many others – who need to be involved in the process, will be affected by the change, or can influence the outcome.